Our teaching and learning philosophy statement embodies our commitment to delivering comprehensive and transformative coach education programs. We strive to cultivate highly skilled and ethical coaches who make a positive impact on individuals, organizations, and communities. Our philosophy revolves around the following core principles:

1. ICF Competencies: We are dedicated to upholding the ICF Core Competencies as the foundation of our coach education programs. These competencies serve as the framework for developing coaching skills and expertise. Our curriculum aligned with the ICF's standards enables coaches to meet the highest professional and ethical requirements of the coaching profession.
2. Experiential Learning: We believe in the power of experiential learning to foster coach development. Our teaching methodology incorporates a balance between theoretical knowledge and practical application. Coaches engage in immersive and interactive experiences, including supervised coaching practice, peer coaching, and case studies. This approach allows coaches to integrate new concepts, skills, and perspectives into their coaching practice, leading to deeper understanding and mastery.
3. Communication and Connection: We recognize the significance of effective communication and meaningful connections in coaching. Our philosophy includes the study of language and behavior profiles, enabling coaches to develop strong interpersonal skills and connect with clients on a deeper level. Coaches learn to use metaphors or other creative instruments and adapt their communication styles to foster understanding, trust, and motivation.
4. Holistic Approach: We embrace a holistic approach to coaching education that encompasses both personal and professional growth. We believe that effective coaching goes beyond technique and requires coaches to develop self-awareness, emotional intelligence, and a strong sense of personal values. Our programs include self-reflection exercises and mindfulness practices to support coaches in their journey of self-discovery and growth, enhancing their ability to connect with clients authentically. We promote self-awareness, emotional intelligence, and empathy and coaches learn to create a supportive and nurturing coaching environment that promotes the holistic well-being of individuals.
5. Diversity and Inclusion: We value diversity and inclusion as essential elements of coaching. We encourage coaches to recognize and celebrate individual differences, actively challenge biases, and create inclusive coaching spaces. By promoting diversity and inclusion, we aim to ensure that coaches are prepared to serve clients from various backgrounds and embrace the richness of human experiences.
6. Continuous Professional Development: We embrace the philosophy of lifelong learning and continuous professional development. Our coach education programs provide a solid foundation for coaches to embark on a journey of ongoing growth and refinement. We foster a learning community that encourages coaches to engage in further education, pursue advanced certifications, participate in coaching conferences, and collaborate with peers. We support coaches in staying current with emerging research, best practices, and evolving industry trends.
7. Ethical Integrity: Ethical conduct is at the core of our coaching education programs. We instill a strong commitment to ethical standards and professional integrity in our coaches. We explore ethical dilemmas, promote ethical decision-making frameworks, and emphasize the importance of confidentiality, respect, and client well-being. Our coaches are trained to adhere to the ICF Code of Ethics, ensuring the highest level of professionalism and ethical practice.
8. Transformational Learning: Our coaching education programs aim to facilitate transformational learning experiences for coaches. We believe that coaching has the power to create meaningful and lasting change in individuals and organizations. Through our curriculum, coaches develop the skills, knowledge, and mindset necessary to empower their clients to achieve their goals, unlock their potential, and thrive in all aspects of life.

By embracing our teaching and learning philosophy, coaches who graduate from our programs will embody the highest professional standards, possess a comprehensive skill set, and be equipped to make a positive impact in the coaching profession and beyond.

The key to all things lies in finding the simple in the complex.
This is the belief that underlies our programs.

Einstein also said it, in his way "The definition of genius is taking the complex and making it simple." And, following Einstein's words, each of us can be a genius.

So, what do we do: we teach you how to get the simplicity out of the complexity. Why? Because we believe that this is a key learning, which opens the door to high quality relationships, to individual and collective well-being (teams, organizations, family), to the evolution of systems and growth in harmony. It is a learning for a lifetime, not for today’s or tomorrow’s goals.

Coaching is the path we’ve chosen to fulfill this mission and our coaching programs are the means to transmit these learnings.

Awareness of now and Action in Partnership for tomorrow are the key words that best define our mission.

In more words and in more detail, our mission is:

• PRESENCE & PARTNERSHIP
  to support individuals and teams get rid of all the burden that refrains their will and their potential; we do this by being PRESENT here and now, in a peer to peer relationship.
• LISTENING & EXPLORE
  to create for individuals and teams a space for learning about themselves and about their relationship with the inner and the outer world; and we call this the act of LISTENING (we listen to you so that you learn to listen to yourself) and of EXPLORING: what is really important for you, that gives meaning and purpose to your life?
• OBSERVING & AWARENESS
  to accompany individuals and teams in accessing their deepest knowledge, which lies beyond rational information; we call this the act of awakening through INSIGHTS, it is becoming AWARE of one’s simple reality, beyond the matrix of assumptions that limit your potential, performance, success.
• ALIGNMENT & COLLECTIVE EMERGENCE
  to partner with our clients in aligning their new reality with their acts and being and support them in the process of translating insights into new actions and ways of joyfully DANCING their lives, personally and professionally.

Let's create today, together with you, our partners, a better world for tomorrow's generations, allowing space for the EMERGENCE of collective solutions, aiming a higher purpose than ourselves.

Our programs are designed as both an unlearning and a learning process:

• letting go, unlearning the ”known”
• and inviting in, creating space for the ”unknown”,

thus creating a new way of living and adapting to the very high speed of environmental change.

As underlined in our Teaching & Learning Philosophy Statement, our coaching education programs aim to facilitate transformational learning experiences for coaches. We believe that coaching has the power to create meaningful and lasting change in individuals and organizations. Through our curriculum, coaches develop the skills, knowledge, and mindset necessary to empower their clients to achieve their goals, unlock their potential, and thrive in all aspects of life.

We are dedicated to upholding the ICF Core Competencies as the foundation of our coach education programs. These competencies serve as the framework for developing coaching skills and expertise. Our curriculum aligned with the ICF's standards enables coaches to meet the highest professional and ethical requirements of the coaching profession.

By embracing our teaching and learning philosophy, coaches who graduate from our programs will embody the highest professional standards, possess a comprehensive skill set, and be equipped to make a positive impact in the coaching profession and beyond.

We, at Pleiade Education System, are committed to promoting inclusivity, equality, and justice in all aspects of our programs and services. We recognize the importance of addressing issues related to disability, discrimination, and promoting diversity, equity, inclusion, and justice (DEIJ). Our Disability/Discrimination/DEIJ Statement reflects our values and commitment to creating a supportive and inclusive environment for all individuals:

Disability: We believe that individuals with disabilities have unique strengths and perspectives to offer. We are dedicated to providing equal opportunities and ensuring accessibility in our coaching education programs. We strive to remove barriers, accommodate diverse needs, and promote an inclusive learning environment for individuals with disabilities. If you require specific accommodations, please let us know, and we will work closely with you to make the necessary arrangements.

Discrimination: We condemn all forms of discrimination, including but not limited to those based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic. We are committed to fostering an environment that respects and values the diversity of our participants, faculty, and staff. Discrimination has no place in our coaching education programs, and we actively promote a culture of respect, understanding, and fairness.

Diversity, Equity, Inclusion, and Justice (DEIJ): We recognize that embracing diversity, promoting equity, fostering inclusion, and pursuing justice are essential for personal growth, professional excellence, and societal progress. We value and celebrate the unique backgrounds, experiences, and perspectives of individuals from all races, ethnicities, genders, sexual orientations, religions, abilities, and socio-economic backgrounds. We are dedicated to creating a learning environment that is free from bias, where everyone feels welcome, respected, and empowered to learn and contribute.

Equity: We believe in promoting equity by actively addressing and dismantling systemic barriers that impede the progress and success of marginalized individuals. We are committed to providing fair and equal opportunities for all participants, irrespective of their background, and we strive to create an environment that fosters the personal and professional growth of each individual.

Inclusion: We value and embrace diversity in all its forms. We actively seek to create an inclusive environment where everyone feels welcome, respected, and valued for who they are. We encourage open dialogue, active listening, and the exchange of ideas among participants to promote mutual understanding and collaboration.

Justice: We are dedicated to social justice and advocate for equal rights and opportunities for all individuals. We support efforts to challenge and rectify systemic injustices and promote a more equitable society. Through our coaching programs, we aim to empower individuals to become change agents who can positively impact their communities and contribute to a more just and inclusive world.

As the director of training at Pleiade Education System, I am personally committed to upholding these principles and ensuring that they are integrated into every aspect of our training programs. We continuously strive to educate ourselves, learn from others, and adapt our practices to better serve the diverse needs of our participants. We are committed to ongoing education, self-reflection, and learning to deepen our understanding and address any systemic barriers that hinder inclusivity and equality.

We invite and encourage feedback from our participants to help us improve our programs and make them more inclusive and equitable. Together, we can create a coaching community that celebrates diversity, fosters growth, and drives positive change.

If you have any questions, concerns, or suggestions regarding our Disability/Discrimination/DEIJ statement or our commitment to these principles, please feel free to reach out to us. We are here to listen and work towards creating a more inclusive coaching environment.

Our enrollment policy outlines the process and criteria for individuals interested in enrolling in our coaching education programs. Our enrollment policy is designed to ensure fairness, transparency, and alignment with ICF standards.
Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities

Here are the key components of our enrollment policy:

1. Intended participants: Our coaching education programs are open to individuals who are willing to become professional coaches, or for business owners, leaders, managers, team leaders, Human Resources specialists, personal and professional development consultants, people willing to better understand themselves and their teams.
2. Application Process: Prospective participants are required to complete an application form, which includes providing name and email and scheduling a 30 minutes conversation (phone or Zoom) with our Director of Training, to confirm a fit with applicant's goals and interest. The call includes:
   • questions to assess the applicant's motivation, commitment, and readiness for the coaching education program
   • a description of Pleiade approach in the coaching education program:
     • time spent on theoretical and practical learning activities in synchronous modules,
     • minimum asynchronous time effort per week for each participant,
     • attendance:
       1. In order to provide the participant with the minimum required training hours for certification, it is important they participate in all course modules;
       2. In case of an emergency or illness, the participant will notify the instructor they cannot attend a course module. They will be expected to complete the session materials, review the session recording, and complete the coaching practice sessions, as required in student materials. If you need to miss more than 15% hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 5 hours of group mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.
     • course engagement: Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, practice coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible.
     • code of conduct: Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:
       1. Arriving on time to all sessions.
       2. Attending all live sessions and mentor coaching sessions.
       3. Having your camera on for virtual live sessions.
       4. Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
       5. Engaging in discussions with integrity and honesty.
       6. Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
3. Admission Decision: The admission decision will be based on the applicant's motivation, commitment, and alignment with the program's objectives and approach. Applicants will be notified of the admission decision within 7 days.
4. Program Capacity and Enrollment Limits: To ensure an optimal learning experience, our coaching education programs have a limited number of available seats (18 seats). Once the program reaches its capacity, we close enrollment or maintain a waitlist for future intakes. Admissions are processed on a first-come, first-served basis, and applicants are encouraged to apply early to secure their spot.
5. Tuition and Fees: Our enrollment policy includes information on tuition costs, payment schedules, and any associated fees. Accepted participants will receive detailed instructions on how to complete the enrollment process, including payment deadlines and available payment methods.
6. Withdrawal and Refund Policy: We have a withdrawal and refund policy in place that outlines the process and conditions for participants who wish to withdraw from the program. This policy includes information on refund deadlines, potential refund amounts, and any administrative fees that may apply.
7. Non-Discrimination: We adhere to strict non-discrimination policies and do not discriminate against applicants based on race, color, ethnicity, gender, sexual orientation, religion, age, disability, or any other protected characteristic.
8. Communication and Support: Throughout the enrollment process, we strive to maintain clear and timely communication with applicants. Our team is available to address inquiries, provide guidance, and offer support to prospective participants.

By implementing this enrollment policy, we aim to ensure a fair and inclusive admissions process that upholds the standards set by the ICF. We continuously review and update our policy to align with industry best practices and regulatory requirements.

Our enrollment policy outlines the process and criteria for individuals interested in enrolling in our coaching education program. Our enrollment policy is designed to ensure fairness, transparency, and alignment with ICF standards.
Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities

Here are the key components of our enrollment policy:

1. Intended participants: Pleiade Advanced Coach Training Program is designed as an in-depth coaching education program, and it is to open to individuals who have already attended a coaching program that provided basic, fundamental education in coaching (with Pleiade or other coaching educators).
2. Application Process: Prospective participants are required to complete an application form, which includes providing name and email and scheduling a 30 minute conversation (phone or Zoom) with our Director of Training, to confirm a fit with applicant's goals and interest. The call includes:
   • questions to assess the applicant's motivation, commitment, and readiness for our advanced coaching education program
   • a description of Pleiade approach in the coaching education program:
     • time spent on theoretical and practical learning activities in synchronous modules,
     • minimum asynchronous time effort per week for each participant,
     • attendance:
       1. In order to provide the participant with the minimum required training hours for certification, it is important they participate in all course modules
       2. In case of an emergency or illness, the participant will notify the instructor they cannot attend a course module. They will be expected to complete the session materials, review the session recording, and complete the coaching practice sessions, as required in student materials. If you need to miss more than 15% hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss group mentor coaching sessions, you will need to arrange and pay for individual mentor coaching sessions to satisfy the International Coaching Federation requirements.
     • course engagement: Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, practice coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible.
     • code of conduct: Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:
       1. Arriving on time to all sessions.
       2. Attending all live sessions and mentor coaching sessions.
       3. Having your camera on for virtual live sessions.
       4. Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
       5. Engaging in discussions with integrity and honesty.
       6. Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
3. Admission Decision: The admission decision will be based on the applicant's motivation, commitment, and alignment with the program's objectives and approach. Applicants will be notified of the admission decision within 7 days.
4. Program Capacity and Enrollment Limits: To ensure an optimal learning experience, our coaching education programs have a limited number of available seats (18 seats). Once the program reaches its capacity, we close enrollment or maintain a waitlist for future intakes. Admissions are processed on a first-come, first-served basis, and applicants are encouraged to apply early to secure their spot.
5. Tuition and Fees: Our enrollment policy includes information on tuition costs, payment schedules, and any associated fees. Accepted participants will receive detailed instructions on how to complete the enrollment process, including payment deadlines and available payment methods.
6. Withdrawal and Refund Policy: We have a withdrawal and refund policy in place that outlines the process and conditions for participants who wish to withdraw from the program. This policy includes information on refund deadlines, potential refund amounts, and any administrative fees that may apply.
7. Non-Discrimination: We adhere to strict non-discrimination policies and do not discriminate against applicants based on race, color, ethnicity, gender, sexual orientation, religion, age, disability, or any other protected characteristic.
8. Communication and Support: Throughout the enrollment process, we strive to maintain clear and timely communication with applicants. Our team is available to address inquiries, provide guidance, and offer support to prospective participants.

By implementing this enrollment policy, we aim to ensure a fair and inclusive admissions process that upholds the standards set by the ICF. We continuously review and update our policy to align with industry best practices and regulatory requirements.

We, at Pleiade Education System, are committed to upholding the fundamental principles of ethics, integrity, and transparency in all aspects of our operations, interactions, and services. Our statement on ethics, integrity, and transparency is as follows:

Ethics:

1. Confidentiality: We respect the privacy and confidentiality of our participants and adhere to strict confidentiality guidelines. Any information shared during coaching education programs, including coaching sessions, will be treated with the utmost discretion and will only be disclosed with the participant's explicit consent or as required by law.
2. Professional Conduct: We maintain a high standard of professional conduct among our coaching education faculty and staff. We adhere to ethical guidelines and professional codes of conduct established by the ICF. Our team upholds integrity, honesty, and respect in all interactions with participants, colleagues, and the broader coaching community.
3. Avoiding Conflicts of Interest: We are committed to avoiding conflicts of interest that could compromise the integrity and objectivity of our coaching education programs. Our faculty and staff are expected to disclose any actual or potential conflicts of interest and take appropriate measures to mitigate them.

Integrity:

1. Program Accuracy and Representation: We strive to provide accurate and transparent information about our coaching education programs, including program objectives, curriculum, duration, and outcomes. We ensure that program descriptions and promotional materials accurately reflect the content and value of the programs offered.
2. Academic Integrity: We uphold the principles of academic integrity, fostering an environment where participants are encouraged to engage in honest learning practices. Plagiarism, cheating, or any form of academic misconduct is strictly prohibited and may result in disciplinary action.
3. Quality Assurance: We are committed to delivering high-quality coaching education programs that meet the standards set by the ICF. We regularly review and assess our programs to ensure they remain current, relevant, and aligned with industry best practices. Feedback from participants is valued and used to drive continuous improvement.

Transparency:

1. Policies and Guidelines: We maintain transparent policies and guidelines that govern our coaching education programs. These policies include enrollment, payment/fees, complaint/grievance, and refund policies, among others. We communicate these policies to participants clearly and make them readily available for reference.
2. Program Expectations: We provide participants with clear and transparent expectations regarding program requirements, learning outcomes, assessment criteria, and completion criteria. This helps participants understand what is expected of them and promotes a shared understanding of the program's objectives.
3. Communication and Information: We prioritize open and transparent communication with participants, providing them with timely and accurate information about program updates, changes, and any relevant developments. We strive to address participant inquiries, concerns, and feedback promptly and professionally.

By adhering to the principles of ethics, integrity, and transparency, we aim to create a supportive and trustworthy learning environment for all participants. We continuously evaluate our practices to ensure alignment with ICF regulations and industry standards, fostering the growth and development of ethical and competent coaching professionals.

We, at Pleiade Education System, are committed to providing a fair and transparent learning environment, we value feedback from our participants and strive to address any concerns or issues that may arise.

Our grievance policy outlines the process for reporting complaints and seeking resolution:

1. Reporting a complaint: A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
2. If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager. The program manager will work with all parties involved to resolve the issue.
3. Confidentiality and Privacy: We treat all complaints with strict confidentiality, ensuring the privacy of the individuals involved. Information shared during the complaint process will be handled in accordance with applicable privacy laws and regulations.
4. Investigation and Resolution: Upon receiving a complaint, we will conduct a thorough and impartial investigation. This may involve gathering additional information, interviewing relevant parties, and assessing any supporting evidence. Our goal is to reach a fair and satisfactory resolution.
5. Timelines: We aim to address complaints in a timely manner. While the specific timeline may vary depending on the nature and complexity of the complaint, we strive to provide regular updates to the individuals involved throughout the process.
6. Resolution Options: Based on the investigation, we will determine the appropriate course of action to resolve the complaint. This may include mediation, corrective actions, additional training or support, or other appropriate measures. Our primary objective is to achieve a resolution that is fair and equitable.
7. Appeals Process: If a participant is dissatisfied with the outcome of the complaint resolution process, we provide an appeals process. Participants can submit a formal written appeal outlining their reasons for disagreeing with the resolution. The appeal will be reviewed by an impartial party or committee, not involved in the initial investigation, to ensure a fair and unbiased assessment.
8. Documentation: We maintain records of all complaints, including the details of the complaint, the investigation process, and the resolution. This documentation helps us monitor trends, identify areas for improvement, and demonstrate our commitment to addressing concerns.

We are dedicated to continuously improving our coaching education programs and services, and feedback received through the complaint/grievance process plays an important role in this endeavor. Our aim is to provide a supportive and accountable learning environment where all participants can thrive.

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability.

In case of an emergency or illness, the participant will notify the instructor they cannot attend a course module. They will be expected to complete the session materials, review the session recording, and complete the coaching practice sessions, as required in student materials.

If you need to miss more than 15% hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss group mentor coaching sessions, you will need to arrange and pay for individual mentor coaching sessions, to satisfy the International Coaching Federation requirements.

Please consult our Enrollment Policy as well.

Pleiade Education System has developed a partial completion policy that outlines the guidelines and procedures for participants who are unable to complete a coaching education program in its entirety. Our partial completion policy ensures fairness and provides options for individuals who may need to pause or discontinue their studies. Here are the key components of our partial completion policy:

1. Partial Completion Options: We understand that unforeseen circumstances may arise that prevent participants from completing a coaching education program. In such cases, we offer the following options for partial completion:
   1. Temporary Leave of Absence: Participants may request a temporary leave of absence for a specified period. During the approved leave, the participant's progress in the program will be temporarily suspended, and they will have the opportunity to resume their studies at a later date, with a different cohort of students.
   2. Program Extension: Participants may request an extension of the program duration if they need additional time to complete the remaining requirements. The duration of the extension will be determined based on individual circumstances and program availability.
2. Requesting Partial Completion: Participants must submit a formal request for partial completion, specifying the reasons for their inability to complete the program in its entirety.
3. Program Resumption: For participants on a temporary leave of absence, we will work with them to establish a timeline and plan for resuming their studies. This may involve coordinating with the participant to determine the most suitable intake for their return.
4. Curriculum and Program Changes: Participants who resume their studies after a period of partial completion may be subject to any curriculum or program changes that have occurred during their absence. They may need to meet updated requirements or complete additional coursework or assessments as deemed necessary.
5. Financial Considerations: Participants on a partial completion track may have financial considerations related to program fees, payment schedules, and refunds. Our policy will outline the financial implications of partial completion, including any adjustments or prorated fees.
6. Communication and Support: Throughout the partial completion process, we maintain open lines of communication with participants, providing guidance and support. Our staff is available to address inquiries, provide information on program resumption, and assist participants in navigating the partial completion options.

It is important to note that the availability of partial completion options may be subject to certain limitations, program-specific requirements, or external factors. We encourage participants to review the details of our partial completion policy and reach out to us for further information and guidance.

By implementing this partial completion policy, we aim to support participants who face challenges in completing a coaching education program while maintaining compliance with ICF regulations and program standards. We regularly review and update our policy to ensure alignment with industry best practices and evolving needs of our participants.

As a coaching education provider committed to transparency and professionalism, we have developed a payment/fees policy that outlines the guidelines and procedures related to program fees, payment schedules, and financial obligations. Our policy ensures clarity and fairness for participants while adhering to the regulations set by the International Coaching Federation (ICF). Here are the key components of our payment/fees policy:

1. Program Fees: Our payment/fees policy specifies the total program fees for each coaching education program we offer. The fees cover tuition, materials, and any other relevant costs associated with the program. The specific program fees are clearly communicated to participants in our program documentation, website, or official communication channels.
2. Payment Schedule: We provide a detailed payment schedule outlining the installment due dates and amounts. The payment schedule will be shared with participants upon enrollment, as part of the program agreement. We aim to provide participants with a reasonable timeframe to fulfill their financial obligations.
3. Payment Methods: Accepted payment methods: bank transfers.
4. Late Payments: Our payment/fees policy includes information regarding late payment penalties or fees for participants who fail to meet payment deadlines. Late payment penalties, if applicable, will be clearly communicated to participants upon enrollment, as part of the program agreement, to ensure awareness and encourage timely payments.
5. Refund Policy: We have a refund policy in place to address participant withdrawals or program cancellations. The refund policy outlines the conditions and deadlines for requesting a refund and specifies any administrative fees or non-refundable amounts. Participants are encouraged to review the refund policy to understand their rights and responsibilities.
6. Communication and Support: We maintain clear and open communication channels with participants regarding program fees, payment schedules, and financial obligations. Our team is available to answer questions, provide clarifications, and assist participants in navigating payment-related matters.

We encourage participants to carefully review our payment/fees policy before enrolling in our coaching education programs. By providing this policy, we aim to ensure transparency, facilitate smooth financial transactions, and uphold our commitment to professional standards and ICF regulations.

Please note that our payment/fees policy may be subject to periodic updates or modifications based on industry standards, regulatory requirements, or program-specific considerations. Participants will be notified of any changes to the policy in a timely manner.

As a coaching education provider committed to providing a fair and transparent learning experience, we have developed a refund policy that outlines the guidelines and procedures for refund requests. Our refund policy is designed to address participant withdrawals or program cancellations in a fair and consistent manner. Here are the key components of our refund policy:

1. Eligibility for Refunds: We want our students to be committed and serious when they join our program. For this reason, we have a conversation with each applicant prior to joining our coaching program. It is up to you to confirm fit before starting.
   1. We fully refund any payment if you decide to cancel participation before the start of the program.
   2. If you cancel participation during the program (whether taking an absence leave or definitive withdrawal from the program), the refund amount will be prorated based on the portion of the program completed by the participant.
2. Refund Request Process: Participants seeking a refund must submit a written refund request, stating the reason for withdrawal or cancellation.
3. Refund Amount:
   1. We fully refund any payment if you decide to cancel participation before the start of the program. Written notice of cancellation shall be effective on the date the withdrawal is received by Pleiade Education System. Refunds will be made within 14 days following receipt of cancellation or withdrawal requests.
   2. If you cancel participation during the program (whether taking an absence leave or definitive withdrawal from the program), the refund amount will be prorated based on the portion of the program completed by the participant. There will be no refund for the portion of the program completed by the participant.
4. Administrative Fees: no administrative fees shall be applied in case of refunding.

It is important for participants to carefully review our refund policy to understand their rights and responsibilities regarding refunds.

Please note that our refund policy may be subject to periodic updates or modifications based on industry standards, regulatory requirements, or program-specific considerations. Participants will be notified of any changes to the policy in a timely manner.

At this time, we are not able to accept partial course credit from other organizations or programs.